Unpaid checkouts

A buyer who starts a checkout and doesn't pay leaves an unpaid order behind: it expires when the payment window closes, or the buyer cancels it. Sorai keeps these so you can see what was left unpaid and follow up.

The recovery emailCopy Anchor Link

Every buyer who leaves a checkout unpaid gets one email with a link back to their order. It tells them nothing was charged and lets them finish where they left off. You don't need to set anything up for this one.

You can add a second email a day later, with a discount if you like:

1. Open Checkout in the sidebar, then the Recovery tab.
2. Turn on Send a follow-up a day later.
3. Optionally, pick a code under Discount in the follow-up. Only active discount codes are listed, and the code's own limits and expiry still apply.
4. Choose Save.

The follow-up depends on your plan. Buyers can stop these reminders from a link in the email. To create a code, see Discount codes.

See unpaid checkoutsCopy Anchor Link

Open Orders, then the Unpaid checkouts tab. Each row shows the Buyer, Product, Value, when and how it Ended (Expired or Cancelled by buyer), and its Recovery state.

Filter by Period (Last 30 days, Last 90 days or All time) and by recovery state. The summary at the top, where your plan includes it, shows per currency what came back, the Recovery rate, and what was left unpaid.

Recovery states:

• No email yet: the recovery email hasn't gone out.
• Reminder sent: the first email has gone out.
• Follow-up sent: the second email has gone out.
• Followed up: you marked it as handled yourself.
• Unsubscribed: the buyer asked to stop reminders.
• Recovered: the buyer came back through the link and paid.
• Came back on their own: the buyer bought the same product later, in a new order.

Follow up yourselfCopy Anchor Link

Choose Follow up on a row to:

• Copy link: copy a link that takes the buyer back to their order.
• Email the buyer: open your email app with a short message and the link already written.
• WhatsApp the buyer: the same, in WhatsApp. Shown only when the buyer left a phone number.
• Mark as followed up: record that you have handled it, so your team knows. Clear follow-up undoes it.