Files and delivery
Give each type of product what the buyer receives after they pay.
What a buyer receives depends on the product's type. This page covers files, license keys, services and bundles. Courses have their own page: Courses.
Files
A file product delivers every file you upload. Buyers get a download link on their receipt, and the files stay in their library to keep.
- Open the product and find the Files card.
- Choose Upload file and pick the file.
- Wait for the upload to finish. The file's row shows its Size and Status.
Upload as many files as you like; every buyer gets all of them. A product needs at least one finished file before it can go live. Each file must fit within your plan's per-file size limit, and a file over it shows too large.
If an upload fails, the card says at which step. Choose Retry to try again, or Discard to drop it.
Deleting a finished file takes it away from buyers who already own the product: it disappears from their library and their download links stop working. Uploading it again only reaches people who buy after that.
A product sold in editions has a Files list inside each edition instead. See Prices and editions.
License keys
A license product gives every buyer their own key, shown on their receipt with your note on how to use it. Set two things in Details:
- Activations per key: how many devices one key can activate. Empty means unlimited.
- Note to buyers: shown beside their key. Say where to enter it and what it unlocks.
The License keys card on the product lists every key issued, with its Activations and when it was Issued. Keys are hidden until you reveal them; you can also copy one.
To stop a key working, choose the revoke button on its row, then Revoke key. Any app that checks the key refuses it from its next check. Revoking can't be undone.
Seeing keys needs permission to view orders, and revoking needs permission to manage them. See Members.
Services
A service has nothing to download. After paying, the buyer sees your instructions on their receipt. Fill in at least one of these in Details:
- What happens next: for example, how you will contact them and when.
- Booking link: optional. It must start with
http://orhttps://.
With both empty the receipt says nothing, so the product can't go live.
Bundles
A bundle sells several of your products in one purchase, at the bundle's own price. Each product inside is delivered the way it normally is.
- Open the bundle and find What's included.
- Choose Add a product, pick one of your products, and choose Add to bundle.
- Repeat for each product, then add a price.
Draft products can't be added. For a license product inside a bundle, Keys sets how many license keys one purchase hands the buyer.
The card compares prices for you: what the products cost bought separately, and what a buyer saves. When you add the bundle's price, the amount starts at what the products cost separately; type over it to set your own.
To take a product out, use the remove button on its row, then Take it out. Buyers who already bought the bundle keep it; people who buy from now on won't get that product. A bundle on sale needs at least one product, so you can't take out the last one while it is active.