What buyers receive
The emails Sorai sends your buyers, and where they find what they bought.
Sorai emails your buyers at each step of an order, on your store's behalf. Knowing what they got helps when a buyer writes to you. Each email names your store and the order number, and points the buyer to you for help.
After they pay
The buyer gets a receipt with the subject "Your order (number) from (your store)". It shows the order summary and what they bought:
- Files: a download link for each one. If the files are still being prepared, the email says they will appear in the buyer's library within a few minutes.
- License keys: the keys the order issued.
- Services: a link to book a session, when the product has a booking link.
For a free order, the same email confirms the order is complete.
Their library
Every purchase made with the same email address stays in the buyer's library, so they can come back for a file from any device. The receipt links to it. To sign in again later, the buyer asks for a sign-in link, which Sorai emails to them. The link works once and expires.
Download links have a limited number of uses. When a buyer uses the last one for a file, Sorai emails them to say so. On the order page, Delivered shows how many downloads each file has left; see Order details.
Before they pay
- Order created, waiting for payment: once the buyer picks a payment method, they get the payment instructions by email, such as the virtual account number to transfer to.
- Reminder: while the order is still open, Sorai can remind the buyer how long they have left to pay.
- Expired: if the payment window closes first, the buyer is told the order expired and they weren't charged.
Buyers who leave a checkout unpaid also get a recovery email with a link back. See Unpaid checkouts.
After a refund
The buyer gets an email confirming the refund, with the amount and what it took back: download access, license keys or access to a service. When the refund goes by bank transfer, they first get an email with a link to enter their bank details, then another when the transfer is sent or if it fails. See Refunds and cancellations.