Pay your affiliates
How commission is held and becomes payable, and how to record what you paid.
You pay your affiliates yourself, directly, by whatever means you agree with them. Sorai does not move this money and does not take it out of your balance. What Sorai does is keep the account: what each affiliate earned, what is still held, what is payable, and what you say you paid.
How commission is held
Each commission is held for 30 days after the sale, in case the buyer is refunded. After that it becomes payable.
- A refund inside the 30 days cancels the commission.
- A refund after it is taken back too, as a Reversal on the ledger. If you had already paid that commission, the balance can go negative for a while; the next commission clears it. Your affiliate is never asked to send money back.
See what you owe
Open Affiliates, then choose the affiliate. What you owe shows a card per currency, because balances in different currencies are kept apart:
- Payable now: what you can pay them today.
- Held: commission still inside its 30 days.
- Paid: what you have recorded as paid.
- All time: everything they have earned.
The Ledger below lists every entry: a Commission for each sale, a Reversal for each refund, and a Payment for each payment you recorded. Each commission is marked Held (with the date it becomes payable), Payable or Paid. Choose View the order to open the sale behind it.
Record a payment
Pay your affiliate first, outside Sorai. Then record it, so you both see the same account.
- On the affiliate's page, choose Record a payment.
- Pick the Currency. The dialog shows how much is payable now.
- Enter the Amount, up to what is payable. Less than that is a partial payment, and the rest stays payable.
- Optionally, add Your reference, such as a transfer number or a receipt, so you can find the payment again, and a Note.
- Choose Record payment.
The payment appears under Payments you have recorded, and your affiliate sees it on their side. Recording a payment is a note of what you say you paid. Sorai does not check that the money arrived.
You can only record what is payable. Commission still inside its 30 days cannot be recorded as paid yet.