Earnings and payouts

When a buyer pays you, the money lands in your balance. It is yours. You move it to your bank yourself, with a withdrawal, to a bank account you have added. Nothing is sent to your bank automatically.

Open Earnings in the sidebar, under Sales. Earnings belong to the whole organization, so the page is the same whichever store you have selected.

Owners and admins can see this page. Only the owner can add bank accounts and withdraw; everyone else sees Only the owner can withdraw money.

Before you can withdrawCopy Anchor Link

Your business has to be verified first; see Verify your business. Right after verification, the page may say Your payout account is still being set up. Sales keep landing in your balance in the meantime, and withdrawing opens as soon as the setup finishes.

Read your balanceCopy Anchor Link

Your balance shows one card per currency. Sorai never converts between currencies, so a sale in one currency stays in that currency's card. Each card has three figures, and they are never added together:

• Pending balance: money from recent sales that is still in its holding period. Once that passes, it moves to your current balance.
• Current balance: money you can withdraw to your bank account now.
• Withdrawn balance: money you have withdrawn that is on its way to your bank and has not arrived yet.

Under the cards, Read shows when the figures were last read. Your first sale shows up here; until then the page says Nothing earned yet.

Add a bank accountCopy Anchor Link

A withdrawal can only go to an account listed under Payout accounts.

1. Choose Add bank account.
2. Pick the Country and the Currency. A withdrawal to this account has to be in this currency.
3. Enter the Account holder exactly as your bank has it.
4. Choose the Bank and enter the Account number.
5. Choose Add account.

Your bank then checks the account against the name you entered. The account shows Being checked until it passes, then Verified. If it shows Rejected, your bank did not accept it: choose Remove account, then add it again with the details exactly as your bank has them.

Sorai does not store your account number. Only its last digits are shown.

Withdraw moneyCopy Anchor Link

1. Choose Withdraw money.
2. Under To, choose the account.
3. Enter the Amount, or choose Withdraw all. The amount available is shown under the field.
4. Choose Continue, check the amount and the account, and choose Withdraw with the amount.

The money leaves your current balance as soon as you confirm. You can have one withdrawal at a time; start the next one once this one arrives.

Follow a withdrawalCopy Anchor Link

The page updates on its own. A withdrawal moves through these states, and only the third means the money is in your account:

1. Withdrawal requested: your bank has not received it yet.
2. On its way to your bank: your bank has accepted the transfer and is moving it.
3. The money arrived: it is in your account.

If it ends in The withdrawal failed, the money did not arrive and is back in your current balance. The reason is shown under Why it failed. Check the account, then try again.

Two other states mean you should wait rather than try again:

• The payments team is handling this: it is taking longer than usual. The amount stays set aside until it is paid or back in your balance.
• We couldn't confirm this withdrawal: it may still be on its way. Sorai is checking, and the page updates on its own.

Past withdrawals lists your most recent withdrawals and where each went.

TroubleshootingCopy Anchor Link