Plans and billing

Your plan is what you pay Sorai. It is separate from your earnings: paying for a plan never touches your balance. Every organization starts on Free, and you can move to Pro or Business at any time.

Open Organization at the foot of the sidebar, then the Billing tab. Only the owner can choose, pay for, change or cancel a plan. Everyone else can see the plan and the payment history.

What each plan unlocksCopy Anchor Link

The Choose a plan cards show each plan's current price and what it adds.

Pro adds:

• Your own domain
• Order bumps and upsells
• Affiliates
• Webhooks and API

Business adds:

• The lowest fees
• Up to 10 storefronts
• Unlimited team members
• Dedicated support

When you reach for something your plan does not include, the console names the plan it needs and offers See plans, which brings you here.

Start a planCopy Anchor Link

1. Under Choose a plan, pick Monthly or Yearly. Yearly is marked Save 20%.
2. Choose Choose Pro or Choose Business.
3. Check the plan and the amount, pick how to pay under Pay with, and choose Continue to payment.
4. Pay with the method you picked:
   • QRIS: scan the code with your bank or e-wallet app.
   • Virtual account: transfer the amount to the virtual account number shown, from your bank.
   • E-wallet: finish the payment in the app, then come back.
   • Card: enter your card details and choose Pay by card.

The plan starts once the payment lands. You can leave the page while you wait; when it lands you see You're on with your plan. A payment code expires if it is not paid in time; choose Get a new code to finish.

The methods listed depend on what is available for your organization and the amount.

Pay automatically by cardCopy Anchor Link

With Card, autopay your card is charged each billing period without you doing anything. Otherwise each period brings a bill to pay by hand. When your subscription is late, the Organization row in the sidebar shows Past due; while a new subscription waits for its first payment, it shows Payment due. Either one opens billing.

On an active plan, the Current plan card offers:

• Switch to card, to start paying automatically.
• Replace card, to use a different card.
• Switch to paying by hand, which removes your card.

If your card is declined, pay that bill another way. A new card is used for later charges.

Change your planCopy Anchor Link

On the plan you want, choose Switch to with its name.

• Moving up (to Business, or from monthly to yearly) happens once you pay. The confirmation shows a Credit for unused time on your current plan, the amount Due now, and the New period.
• Moving down is scheduled for the end of your current period. You stay on your current plan until then. Choose Schedule change to confirm. To keep your current plan instead, choose Cancel change.

While a plan change waits for payment, you cannot start another one or cancel. Pay for it, or let it expire.

CancelCopy Anchor Link

Choose Cancel subscription on the Current plan card. Your plan runs until the end of the period you paid for, and the card shows Ends on with that date. After that the plan shows Ended.

If the subscription was never paid, cancelling removes it straight away. You can subscribe again at any time.

AI creditsCopy Anchor Link

The AI credits card shows how many credits you have left of your plan's monthly allowance, plus any top-up. Monthly credits are used first.

To buy more:

1. Choose Buy AI credits.
2. Pick an amount, or one of the Quick picks. The Total updates as you choose.
3. Pick how to pay and finish the payment as for a plan.

The credits are added once the payment lands, and expire 12 months after payment. If a top-up is not paid in time, nothing is charged and no credits are added.

Plans provided by SoraiCopy Anchor Link

If Sorai has given your organization a plan, the card says Provided by Sorai, with an end date if there is one. You can still choose a larger plan.

TroubleshootingCopy Anchor Link